Amy brings effervescence to every customer interaction. Her personality brings brightness to every room that is matched only by her love of colour. She joined the Countrytime Furniture customer service team during  the Covid Pandemic, and her enthusiasm and joy filled the store. With over 15 years of customer service experience, Amy has brought a natural gift to our home design team. Amy is responsible for assisting Luana in staging the store, and she brings that eye for detail to the planning table when consulting on every purchase. Amy loves colour coordination, and she uses that joy when helping clients find just what they need for their homes, whether designing an entire room or adding some final touches. Amy loves what she does and that love is evident when working with her, designing spaces that are functional, yet stylish and personalized. With years of experience in retail sales, combined with her attention for detail, helping customers discover and create just what they need in their home is Amy’s goal with every Countrytime Customer.

Amy is sure to help you bring your home furniture dreams to life.

Michael faces the challenges of each day with a determination to be part of the solution rather than the problem. Having spent numerous years in the customer service industry in various capacities, Michael has discovered that nothing brings more fulfillment than the opportunity to deliver truly memorable experiences. He firmly believes that educating customers is essential in ensuring they make informed decisions.

With a genuine demeanor and a passion for his work, Michael has excelled in building successful and sustainable relationships with customers. His commitment to going above and beyond has established him as a trusted and valued professional in the field of customer service. Through his unwavering dedication, Michael consistently provides exceptional service, leaving a lasting impact on those he interacts with.

Ortenzio Vecchio has been with Countrytime Furniture since its inception, playing a pivotal role in shaping the company’s growth and direction. As our General Manager, he brings a steady hand, clear vision, and a deep sense of dedication to everything he does.

In his role, Ortenzio oversees all financial operations, delivery logistics, planning, staff coordination, and warehouse management. He’s the steady presence behind the scenes, making sure each part of the business functions seamlessly.

His leadership style reflects the core values of Countrytime Furniture—family, community, and a commitment to excellence. With Ortenzio guiding the way, the team is empowered to deliver the exceptional service and quality our customers have come to know and love.

When you visit the store, you may find Ortenzio keeping everything on track, making sure both customers and staff feel supported and valued. His commitment to the business and to the people around him is a true testament to his character.

At Countrytime Furniture, Herm plays a vital, multi-faceted role that helps keep both the front and back ends of the business running smoothly. With a hands-on approach and a deep understanding of the store’s operations, Herm is involved in several key areas that contribute to the overall customer experience and operational success.

Going on 18 years with Countrytime Furniture, Herm brings a wealth of experience, consistency, and reliability to the team. Herm is often found assisting customers on the floor, offering knowledgeable guidance on our furniture selections. With a warm and approachable demeanor, Herm ensures that every guest feels welcome and well-informed, whether they’re browsing for a single piece or furnishing an entire space. He listens to each customer’s needs and helps them navigate options for wood types, stains, and sizes, ensuring they leave confident in their choices.

Reliable, hard-working, and always willing to lend a hand, Herm is a key part of the Countrytime Furniture team. His dedication behind the scenes ensures that the store operates smoothly, customers receive excellent service, and the space reflects the high standards of craftsmanship we offer.