Privacy Policy
Last updated: 12/31/2022
Countrytime Furniture (We, Our, Us) is a home furnishings retailer in Kingston, Ontario. Our website aims to create an easy, informative, and enjoyable online environment. We hope it enables our customers to access a large selection of home furnishing information, find the information necessary to make educated purchases, receive top-quality customer service, and satisfy all furniture needs while providing easy access and alternatives to in-person staff interactions. In-store, in-person interactions will always be the foundation of our purchase process and the core method to connect for additional purchasing or custom order question answers. We strive to provide the best home furnishings experience in the area and believe trust, transparency, and integrity are the foundational pieces that build that experience.
This Privacy Policy aims to communicate how we collect, use, and protect any personal data gathered from our website. By using this website, you consent to the terms of this Privacy Policy. This policy applies to any personal information that may have been collected and may already be on file and any data collected in the future. We may change or adjust this policy in the future, so you may wish to review it periodically.
INFORMATION BEING COLLECTED
Our website may collect personal data, browser and device data, 3rd party data, and data that helps us understand how you use our website. This data allows us to understand our market needs, provide a personalized shopping experience, respond to customer questions, and process online orders. List of personal information we may collect:
Personal information, including name, phone number, email address, and postal address
Online data, such as IP address, Operating System, Cookies, and location information
Non-identifiable demographic information, including age and gender
Data showing how you use this site, including searching and navigating within the site
Data that tells us about your interests and personal preferences
Purchase history, financial information, including payment methods, billing information, and credit card information
Information passed from Social Media or Third Parties, such as Facebook or Google
Data from Contests, Giveaways, Surveys, and other promotional forms
Information provided by phone calls, online chats, text messages, or email communications
HOW WE USE THE INFORMATION WE COLLECT
Collecting customer data allows us to give you the services, products, and experience you deserve with a modern business. It enables us to get the best understanding of our customer base, helping us select products and services that best suit the majority of our customers. We may use the information in multiple ways. We may also use third-party services to help us collect and use your information, and we encourage you to visit their privacy policy to learn more about their privacy practices.
TO PROVIDE CUSTOMERS WITH OUR PRODUCTS AND SERVICES
We use customer information to communicate with you about product inquiries, fulfill and process online orders, respond to customer service requests, schedule deliveries, schedule appointments, or respond to any other business questions, comments, or suggestions.
TO MARKET TO OUR CUSTOMER BASE
We use customer information to implement our marketing and advertising strategy. This can include but isn’t limited to, emails, texts, post mail, online advertisement, and other time-sensitive information regarding our sales and store events that you may be interested in. Most online marketing or advertising campaigns can be opted out of or blocked.
TO PERSONALIZE YOUR EXPERIENCE
We may use customer information to provide you with a catered shopping experience, including highlighting products and styles on the website that you have shown interest in, providing you with advertisements, or other marketing communications, such as emails that include products you have shown interest in.
TO FULFILL SPECIAL EVENTS
We may use customer information to fulfill the purpose of a special event, including but not limited to surveys, contests, community events, and in-store experiences. Such events may include additional statements regarding how the event handles customer information.
TO IMPROVE THE EXPERIENCE OF OUR WEBSITE AND OUR BUSINESS
We may use customer information to analyze how customers use our website and make changes and improvements to provide a better website experience, minimize errors, discover new trends, analyze product performance, prevent fraud and harm, research our customer base, and perform other business needs.
HOW WE SHARE PERSONAL INFORMATION
Countrytime Furniture works with various companies to provide a well-rounded shopping experience. We may share certain personal information with marketing partners, social media companies, or third parties who provide services to you or us to carry out our business or to comply with a legal obligation.
SERVICE PROVIDERS
We use third parties to provide services to you and us, including, but not limited to, managing customer information, sending marketing communications, processing payments, fulfilling orders, analytics, and displaying advertisements.
SOCIAL MEDIA
We may include social media tools for websites such as Facebook, Pinterest, and Twitter. These tools may collect information about you, such as what pages you have visited and your IP address. You may also log in to your customer account using your Facebook or Google account credentials, and by doing so, you are authorizing the sharing of information in connection with the social media account.
OTHER
If necessary, we may disclose information about you to comply with laws or regulations, legal processes, litigation, or government requests. Additionally, in the event of a reorganization, merger, or sale, we may transfer any and all personal information to the acquiring entity.
HOW TO ACCESS, REVIEW, AND UPDATE YOUR PERSONAL INFORMATION
If you would like to access or update some of your contact information, you can do so in the following ways:
You can log in to review or update your account and contact information if you have created a customer account on the website.
You may also contact us using the “How to Contact Us” section below to request a copy of certain information we have about you or to update out-of-date information. We will provide and update the information requested if reasonably available. We may request that you provide us with the information necessary to confirm your identity before responding to your request.
HOW TO OPT OUT OF EMAIL MARKETING
If you do not wish to continue receiving promotional emails from us, you may contact us using the “How to Contact Us” section below to request to unsubscribe from our email marketing lists. At any time, you may also unsubscribe from promotional emails via the unsubscribe link provided in each promotional email you receive. Unsubscribing from email marketing does not apply to operational emails such as order confirmation emails, inquiry submission emails, etc.
INFORMATION SECURITY
We have implemented reasonable safeguards to help ensure that information collected on the website is secure. We have implemented various technical and administrative security measures, such as HTTPS, to help protect you and your personal information. However, there is no guarantee that any e-commerce solution, website, or database is completely secure. You are responsible for protecting your personal information against unauthorized disclosure or misuse.
THIRD-PARTY SERVICES
Third parties are vendors outside our website that provide products or services to maintain and improve the website and customer shopping experience. We may collect information that is provided by third parties, such as demographic or location data, and our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties but are governed by their own privacy policies. We encourage you to learn about the privacy practices of those third parties by visiting the privacy policy on their website.
COOKIES
Cookies are small pieces of data stored on a user’s computer by the browser when visiting websites. There are two types of cookies: “session cookies,” which are created temporarily while visiting a website and are deleted once you leave the website, and “persistent cookies,” which remain on a user’s computer after they leave the website so that the website can recognize the user when they return. Persistent cookies remain on your computer until the duration period of the cookie is met, or the user deletes the cookie. Our website uses cookies to help us recognize you, keep track of items in your shopping cart, and to provide our visitors with a tailored user experience. With the help of cookies, we can present you with customized content and ads that will interest you more.
Third parties, such as advertising networks and providers for services like web traffic analytic data, may also use cookies on our website. Our website uses Google Analytics to analyze visits to our website and track users’ interactions. To learn more about how Google Analytics collects and processes data, please visit How Google uses data when you use our partners’ sites or apps.
If you want to disable cookies, you can set your browser to reject cookies. Check with your browser provider for instructions on how to disable cookies. However, if all cookies are disabled, some personalization and functionality will not be available on our website, including, but not limited to, the ability to keep items in your shopping cart and to complete a purchase.
OUR COMMITMENT TO CHILDREN’S PRIVACY
We never knowingly collect or maintain information on our website from children under 13; no part of our website is directed to anyone under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete the personal data as soon as possible.
HOW TO CONTACT US
Contact our locations if you have any questions or want additional information about this policy or anything else on our website.
COUNTRYTIME FURNITURE
Phone: (613) 634-1400
